A Web site Development AgencyService Level Agreement for sa.skilldigi.com
Introduction
At sa.skilldigi.com, our commitment is to deliver exceptional services to our clients. This Service Level Agreement (SLA) defines the terms, expectations, and performance metrics governing our services. Whether you’re a new or existing client, this SLA ensures transparency and accountability.
Scope of Services
Our SLA encompasses the following services:
- License Applications (Issuing, Renewal, Cancellation, Updating)
- Comprehensive Electronic Licensing Portal review
- Telecommunications Licenses (Individual and Class licenses)
Service Availability and Hours
- Instantaneous Services: Available 24/7
- Working Days Services: Monday to Thursday, 7:30 am to 3:30 pm
License Implementation Durations
Licenses Table
| License Type | Issuing | Renewal | Cancellation |
|---|---|---|---|
| Wholesale Infrastructure Services | 15 business days | 15 business days | 10 business days |
| Carrier Service Provider | 15 business days | 15 business days | 10 business days |
Authorizations (General Class License) Table
| Authorization | Issuing | Renewal | Cancellation |
|---|---|---|---|
| Provision of Internet Services (ISP) | 15 business days | 15 business days | 10 business days |
| Provision of Short Message Service (SMS) | 15 business days | 15 business days | 10 business days |
| Provision of Broadband Satellite Services | 15 business days | 15 business days | 10 business days |
| Provision of VSAT System Communications Service | 15 business days | 15 business days | 10 business days |
| Permit for Telecommunication Services over NTN | 15 business days | 15 business days | 10 business days |
| Permit for Operation Services of NTN | 15 business days | 15 business days | 10 business days |
| Mobile Communication Service Onboard Aircraft in KSA | 15 business days | 15 business days | 10 business days |
| Internet of Things (IoT) Services using License-exempt frequencies | 15 business days | 15 business days | 10 business days |
| Internet Exchange Points (IXP) | 15 business days | 15 business days | 10 business days |
| Virtual Voice Services (VVSP) | 15 business days | 15 business days | 10 business days |
Definitions
- Business Days: Monday to Thursday, excluding public holidays.
- Issuing: Time taken to process a new license or authorization request.
- Renewal: Time taken to process a license or authorization renewal request.
- Cancellation: Time taken to process a license or authorization cancellation request.
Contact Information
For any inquiries or assistance regarding our services, please contact:
- Email: info@sa.skilldigi.com
- Phone: +966 5300000
- Enquiry:enquiry@sa.skilldigi.com
Agreement Approval
By continuing to use our services, you agree to the terms outlined in this SLA.